rnlcarrental

Frequently Asked Questions

1. Can i make a prior payment for deposit before booking?

Yes you can. To confirm booking, please proceed the payment for deposit as below to this account
7075549467
CIMB

2. Can I cancel my order and get refund?

Deposit Is NON-REFUNDABLE.
Basis If Customer Request To Cancel Booking.

3. Which is the cheapest car available in Kuching?

The Cheapest car for rent in Kuching is Perodua Axia 

4. What is basic Insurance?

All of our fleets are equipped with standard commercial motor vehicle insurance scheme in accordance with road transport act 1987. No matter what happened and how serious the damage to the rental vehicle during renting period whether is due to hirer negligence or third party negligence, the hirer will only be responsible for the excess that shall not exceed the amount specified below

1000-1300 cc | RM2800

1301-1500 cc | RM3500

1501-2000 cc | RM4000

Important: The customers who are not insured need to follow the excess payment according to the agreement.

Basic insurance covers the following list:

  • broken front mirror
  • damaged tyres
  • any other misfortunes

Basic Insurance insurance excludes the following:

  • sleep driving
  • accident due to alcohol/drug/illegal parking or activities
  • all parking fees or traffic fines incurred during rental period will be under customer responsibility
  • any outstation trips besides from Kuching, such as Sri Aman, Betong, Sibu and other division must encountered permission from the owner, due to extra charge applied
  • fines due to acciden

5. Is this car rental have security deposit?

Yes, we need security deposit RM200 for each car. The deposit will be collected when you get the car and the deposit will be returned immediately upon returning the car

6. Is It possible to change the rental date?

Yes, please let us know 7 days before the date. We are sorry to inform that there is no last minute changes hence no refund

7. How do I pick up my rental car?

We will contact you immediately after you comfirm the booking. Please make sure the detail of the booking confirmation, i.c, name, phone are correct when you place the booking. Routinely, the car will be delivered to you at certain locations, such as hotel and aiport.

8. What is the calculation method for rental rate?

  • the rate are based on daily basis where it is counted to 24 hours time length.
  • However, if the rental period exceeds 6 hours, it will be considered as one day which is equivalent to 24 hours

9. Can I book the car on the same day?

Yes. however, it is highly recommended to place an order few day beforehand to make sure the everything goes as planned

10. Why can't find any available cars for the date I wish to travel?

The availability of cars may be limited during peak seasons, such as public holidays etc. Nevertheless, it is advisable to book your car rental a few days in advance to avoid disappointment.